ACM Computers - Network Security Service Plan

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Network Security Service Plan Details

24x7 Network Health Monitoring
We monitor your mission-critical servers and network equipment on a constant basis. Alerts and warnings are recorded and sent to our network engineers via email detailing server memory usage, CPU load, available disk space, power conditions and other critical network performance parameters. Network data backup, virus/spyware attacks, intrusion statistics and attempted attacks are also monitored. Clients using gateway security perimeter devices will also have their network bandwidth usage, top visited websites, web filter activity, and FTP activity monitored.

Quarterly Network Maintenance
Servers and network devices are maintained on a quarterly basis. We review server and network device event logs and alerts for errors and warnings. Proactive actions are then taken to remedy problems. Hard disk and controller firmware is evaluated for updates and applied if available. We also perform disk checks, clean-up and defrag. Anti-malware program integrity is assessed and verified. Internet Firewall logs, alerts, and errors are reviewed and firmware is updated if available.

Network Monitoring and Maintenance Report
At the end of each quarter, we will generate a detailed executive network monitoring and maintenance report which includes recommendations for network improvement.

Guaranteed Service Call Response Time
Network related emergency service calls: within 8 hours
Desktop and other non-emergency service calls: within 24 hours
ACM Standard working hours: Monday-Friday 8:30am to 5:30pm.
After-hours service is billed as time-and-a-half.

Discounted Service Rates

$125 per hour for network break/fix service calls. $105 per hour for desktop break/fix service calls

Minimum charges: 1 hour On-site, 0.5 hours Remote service

0.25 hours increment after minimum charges.

With the network security service plan, you will enjoy discounted break/fix service rates as above. In the event of major errors requiring repairs during monitoring or maintenance, ACM will notify you and present proposals for such repairs.